1. Skip to navigation
  2. Skip to content



Challenge

O2 wanted to build on the success of Priority, the exclusive and wildly popular VIP ticketing service, by rewarding their customers with exclusive offers and experiences from brands they love.

And be clever about it.

Priority Moments is O2’s biggest marketing initiative this year and uses the latest targeting and geo location to make rewards relevant to who customers are, where they are, and what they’re doing. 

Our approach

Cherry got out our big black book, approaching five categories of brands to build 12-month strategic partnerships with the UK’s leading brands for the launch of O2’s Priority Moments channel.

O2 got a year’s worth of exclusive, best-in-the-market rewards and offers for their customers.

Our partners were championed in O2’s ATL and marketing activities, and are seeing increased footfall and incremental spend.  And we’re adding new partners every day

Results

  • Customers are signing up to Priority Moments in droves … tens of thousands every day 
  • 25% of customers downloading vouchers  then go on to redeem in-store
  • Location is a key driver in redemption
  • Retail and entertainment brands are seeing 40 -60% conversion
  • Restaurant brands are seeing 60% conversion in store and incremental sales of £150k per month